Refund Policy

Solingo is committed to customer satisfaction. This refund policy outlines the conditions under which you can request a refund for your subscription.

Solingo provides digital content that is accessed immediately upon subscription (courses, exercises, AI tutor). In accordance with EU Directive 2011/83/EU (Article 16(m)):

• During checkout, you expressly consent to immediate access to the digital content
• By doing so, you waive your 14-day right of withdrawal once you start using the platform

You can cancel your subscription at any time from your account settings or by contacting us:

• You retain access until the end of your current billing period
• No prorated refund is provided for unused days/weeks
• Automatic renewal stops — you won't be charged for the next period
• You can resubscribe at any time and retain your previous progress

Example

If you subscribed to Pro on January 1st and cancel on January 20th, you retain access until January 31st. No refund is issued for the remaining 11 days.

Eligible for Refund

• No content accessed: If you haven't used the platform at all since purchase (no courses started, no exercises completed)
• Major technical issues: If the platform is unusable due to our fault and we cannot resolve it within a reasonable time
• Billing errors: If you were charged incorrectly (e.g., double charge, wrong amount)

NOT Eligible for Refund

• Content already accessed: Once you start using courses or exercises, the withdrawal waiver applies
• Change of mind: After accessing content (you can cancel, but no refund)
• Late cancellation request: Submitted after the next billing cycle has started
• Terms of service violation: Account suspended or terminated for abuse

1. Request received: We review your refund request within 48 hours (business days)
2. Eligibility confirmed: We verify that your request meets the refund criteria
3. Refund processed: Refund initiated to your original payment method
4. Refund received: Funds appear in your account within 5-14 business days (depending on your bank/payment provider)

All payments and refunds are processed by Lemon Squeezy, our Merchant of Record. This means:

• Lemon Squeezy appears as the merchant on your bank statement
• Refunds are processed through Lemon Squeezy's payment infrastructure
• Lemon Squeezy handles all tax calculations and invoice generation

For payment-related questions, contact us at [email protected] and we'll coordinate with Lemon Squeezy if needed.

To request a refund or discuss any billing concerns, contact us at:

[email protected]

Include in Your Email

• Your account email address
• Subscription plan (Pro or Pro Max)
• Date of purchase
• Reason for refund request (if outside 14-day period)

We typically respond within 48 hours (business days).